Shipping and Returns

Shipping

Dottie Lou customers can enjoy Free Shipping on all U.S. orders!

Once your order has been processed, you'll receive a tracking number and a link via email so you can track your package once it ships.

If your package gets lost, stolen or damaged in transit, please reach out to the carrier as soon as possible since we are not responsible for any lost, stolen or damaged packages.

Once your order is placed, it can take up to 1-3 business days to process and package your order.

In the event that an item in your order is out of stock, we will process the rest of your order without that item.

UK Shipping
Dottie Lou ships to the United Kingdom via UPS. Shipping rates are calculated at checkout based on your selected UPS service. Orders of $135 or more ship free to the UK. Delivery timeframes vary by UPS service selected at checkout.

Refunds:
At Dottie Lou, our goal is simple, love them, dress them and watch them take on the world in style. If something isn't quite right, we're always happy to help with a return or exchange.

Return & exchange policy
We accept returns and exchanges within 7 days of delivery. Whether you need a different size or simply changed your mind, we'll do our best to make the process simple and stress free.

This policy applies to orders processed on or after August 15, 2026.

Items purchased during sale events are final sale and not eligible for returns or exchanges.

To be eligible for a return or exchange:

• Items must be unworn, unwashed, and in their original condition
• All original tags must still be attached
• Please note: Final sale items cannot be returned or exchanged

Exchanges
Need a different size or color? Exchanges are initiated within 7 days of delivery using the form below. Exchanges are completely free — no restocking fee and no shipping fee. If your requested size is out of stock, we'll issue a refund per the terms below.

Refunds
Returns for refund initiated within 7 days qualify for a refund minus the return shipping fee and a single 8% restocking fee applied to the returned order amount. The restocking fee does not apply to exchanges.

How to start a return or exchange:
It's easy — just use the form here.

Need help?
If you have any questions at all, we're here for you. We aim to respond to all inquiries within 24 hours.